Frequently Asked Questions / How to Order

When are new products released? What are the current offers?

Download our app: VACOST, and you'll receive notifications about any new products, offers, or discounts as soon as they're available.

Three simple steps to order from VACOST:

1. Add the products to your shopping cart.

• Add your shipping address and select the appropriate shipping company.Country, city, neighborhood name, street name, house description, and postal code (if applicable).
• Delivery will be made to your doorstep, and the delivery time depends on the customer's city.
• Choose the payment method:Available payment methods: STC Pay, Apple Pay, credit cards, Mada, and Tamara.

Order confirmation and tracking:

You'll receive a text message with your order number on your mobile phone to confirm that the order is confirmed and successfully completed. Then, wait for a message from the shipping company or a phone call from them. We hope you provide the WhatsApp number that matches yours to facilitate communication with us and the shipping companies.

Shipping and delivery information:

Shipping times vary depending on the chosen shipping company and location.

• Within the Kingdom of Saudi Arabia: 1 to 5 days.
• Worldwide: 5 to 14 days.
• Delivery times may vary depending on circumstances.

Returns and inquiries:

If you receive a product with a different size or color, or if it does not match what you ordered, please contact us via WhatsApp within three days of receiving the shipment to resolve the issue. (but you will have to pay the shipping fee only again).

International shipping:

Yes, international shipping is available to most countries worldwide. You can check the shipping availability for your address in the store.

Exceptions for returns:

You can request a return if the product is unused and the original invoice and packaging are available, within three days of receiving it.

Product exchanges:

If you receive a product with a different size or color, please contact us via WhatsApp within three days of receiving the shipment to resolve the issue.(but you will have to pay the shipping fee only again). You can review the size chart before placing your order.

Cases where returns cannot be made:

• If a return request is made after the specified period, which is 3 days from the date of receipt.
• If the product has been used or damaged.
• If the products have been altered or opened.
• If a copy of the invoice or order number is not available.

We at VACOST are always here to serve you! For any further inquiries or assistance, you can contact us via WhatsApp, and we will be happy to provide the necessary support. At Vacost, we care about you and your experience, and we always strive to ensure your complete satisfaction.